Refunds & Returns

REFUND POLICY

Merchandise:

All unused merchandise still in its' original packaging, must be returned within 14 days of purchase for full refunds.
Customers are responsible for return postage fees.

Unfortunately, we do not offer part refunds/exchanges.
We do not accept any used merchandise.
Books are non-refundable.

1.0 WORKSHOPS, WEBINARS and COURSES:
By completing your registration for a webinar, workshop or a course and making a payment of full, or by instalment fee through our Payment Plan, you agree to the following Terms & Conditions of our Refund Policy.

If for any reason you change your mind about your workshop, webinar or course purchase, you can under the following terms:

1.1 Any classroom or online course cancelled/postponed after registration will incur an admin fee of *25% of the total course price applied - this fee is non-refundable and the remaining deposit will be refunded.

1.2 A refund request will need to be made within *14 days of purchase, or up to *14 days before the start of the webinar, course or workshop event (whichever occurs first), with an additional **14 day cooling off period.

1.3 Refunds will not be considered outside of this time period.

1.4 Courses postponed or cancelled at the last minute are subjected to additional charges.

1.5 Please note that refunds are invalid, if you have accessed your course material or communicated with any of the course tutors.

1.6 For Courses issued through Payment Plans, we reserve the right to not issue refunds.  If you have missed any payments on a Payment Plan, you will automatically not be eligible for a refund.

1.7 All study material, guides and references, must be returned back to us before any refund is considered to take place.

2.0 WEBINAR/ONLINE TRAINING - DISTANCE LEARNING
2.1 For online study, please allow up to 3 working days to receive your online training details (login details).

2.2 Refunds are not applicable for redeemed/accessed online courses.

3.0 CONSULTATIONS

3.1 All consultations are non-transferable

3.2 Consultation date transfers can be requested for.  Final decisions of the date/time of a consultation will be made at the discretion of the acting Lead Consultant.

3.3 Cancellations can be made up to 72hrs before the scheduled booking free of charge.

3.4 Any cancellation made up to 24hrs of the scheduled booking will have a 50% cancellation fee (equivalent to the cost of the service).

3.5 All cancellations outside of the cancellation period, will be charged at the full price of the service.

We reserve the right to cancel a course/workshop/webinar if the number of delegates have not reached the minimum required to run the course effectively.  The company also refuses the right to cancel in the event of an unforeseen circumstance which disables a safe training environment.  In the event of cancellation, training will either arrange for an alternative course date, or offer a full refund of the fee paid.

All refunds are subjected to 30 days processing.
All bookings, taxes and processing fees are non-refundable.

Please note: our Refund & Returns Policy are subjected to change at any time without any prior notice.
If you have any questions, please Contact Us to arrange for refunds and returns.

*Excludes bookings for private/public organisations, councils or local government authorities.  Refunds for these organisations will incur 50% cancellation fee of the full course price, when outside of the refund period.  **Cooling off periods are not applicable to private/public organisations, councils or local government authorities.